Refund policy

Last updated: 12 October 2026

Please choose carefully. We don’t offer refunds or exchanges for change of mind.

Faulty, damaged or wrong items
If your item arrives faulty, damaged or isn’t what you ordered, contact us within 7 days of delivery at info@ridepanther.com or 0403 740 010. Include your order number and photos. Once we’ve confirmed the problem, we’ll repair, replace or refund the item and cover the return shipping.

Fitment
Please check that a part suits your bike before ordering. We can’t accept returns for parts that don’t fit, unless the fitment information on our website was wrong. If it was wrong, we’ll exchange or refund the part and cover the return shipping.

What we can’t accept

  • Change of mind
  • Parts that don’t fit, where our fitment information was correct
  • Items that have been fitted, ridden, modified or damaged after delivery, unless they’re faulty

Bikes
Bikes come with a 12-month manufacturer’s warranty. Warranty claims are handled by our Armadale workshop.

How to return

  1. Contact us first. We can’t accept items sent without our approval.
  2. Send the item with your order number to RidePanther, 4 Hampden Road, Armadale VIC 3143. You can also drop it in at the workshop, Tuesday to Saturday, 9am–5pm.

Refunds
Approved refunds go back to your original payment method within 10 business days of us receiving the item. Your bank may take a few days longer.

Your rights under the Australian Consumer Law
Our goods come with guarantees that can’t be excluded under the Australian Consumer Law. If a fault appears after the first 7 days, contact us. Your consumer guarantee rights still apply.